Terms of Service

Introduction

These Terms of Service govern access to the brandivoz website and the use of services provided by brandivoz, a social media marketing agency. They are designed to clarify expectations, service responsibilities, and working conditions between brandivoz and clients.

By using this website or engaging brandivoz for marketing services, you acknowledge that these terms form part of the working relationship unless a separate written agreement states otherwise.

Acceptance of Terms

By accessing this website, requesting information, or using brandivoz services, users agree to follow these Terms of Service. Users should review these terms carefully before using the website or entering into a service arrangement.

brandivoz may update these terms when necessary to reflect service changes, operational requirements, or legal considerations. Continued use of the website or services after updates means the revised terms are accepted.

Social Media Marketing Services

brandivoz provides professional social media marketing support for brands seeking clearer strategy, stronger audience engagement, and improved campaign performance.

• Social media strategy and campaign planning
• Community management and audience engagement support
• Social analytics, reporting, and performance review
• Content planning and publishing direction
• Brand storytelling and message development
• Performance optimization across social channels

Services may vary depending on project requirements, selected packages, campaign scope, timeline, and agreed deliverables.

Client Responsibilities

Clients are responsible for supporting the project process with accurate information, timely materials, and clear communication. This helps brandivoz deliver services efficiently and in alignment with the agreed direction.

• Providing accurate project, brand, audience, and campaign information
• Supplying required assets, access, approvals, and references on time
• Reviewing and approving content, plans, or deliverables when needed
• Following agreed communication processes and response timelines

Payment and Billing Terms

Pricing, payment schedules, billing terms, and service scope are agreed before work begins. Billing may be structured by project, package, retainer, campaign phase, or another approved arrangement.

Additional services, expanded deliverables, urgent requests, platform changes, or revised project requirements may require updated pricing or a separate approval. Changes in project scope are reviewed before additional work proceeds.

Intellectual Property

Ownership and usage rights for created materials are determined by the service agreement, payment status, and project scope. Client-provided assets, including logos, brand guidelines, product images, account materials, and written references, remain the property of the client or their respective owners.

Clients must have the right to share any assets supplied to brandivoz. Third-party resources, platform tools, fonts, images, templates, or licensed materials may be subject to separate usage terms and restrictions.

Service Limitations

brandivoz provides strategic marketing support, creative direction, content planning, analytics, and optimization services. However, brandivoz does not guarantee specific business outcomes, revenue targets, follower counts, engagement levels, or platform performance.

• Results depend on market conditions, audience behavior, budgets, offers, and brand position.
• Platform algorithm changes, account restrictions, or policy updates may affect performance.
• Marketing outcomes vary by business, industry, timing, competition, and execution factors.

Privacy and Data Handling

brandivoz handles information related to website interactions, service inquiries, client communication, project materials, and campaign collaboration with professional care. Communication data may be used to respond to requests, manage projects, provide services, and maintain records.

Termination Policy

Service agreements may end when a project is completed, when the agreed service period concludes, or when either party follows the termination terms included in the applicable agreement.

Outstanding obligations, pending payments, approved expenses, access returns, account permissions, and final deliverables may need to be completed before the working relationship is fully closed. brandivoz may restrict access to project resources when required by agreement terms, security considerations, or unpaid obligations.